Privacy Policy

Last Updated: September 2026

Trusted Painters (https://trustedpainters.com.au) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

  1. Information We Collect

We collect personal information that you voluntarily provide to us when you request a quote, book a service, or contact us through our website. This may include:

  • Contact Data: Name, email address, phone number, and physical or billing address.
  • Service Data: Details about your property, painting requirements, and scheduling preferences.
  • Technical Data: IP addresses, browser type, and usage data collected automatically via cookies or Google Analytics to help improve our website performance.
  1. How We Use Your Information

We use the information we collect strictly to operate our business and provide you with high-quality services. This includes:

  • Organizing, calculating, and delivering accurate painting quotes.
  • Scheduling and carrying out commercial or residential painting services.
  • Communicating with you regarding your bookings, inquiries, or feedback.
  • Sending invoices, processing payments, and managing administrative records.
  1. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to trusted third-party service providers only when necessary to run our business, such as:

  • Subcontractors or team members directly involved in completing your project.
  • IT and website hosting providers.
  • Payment processing platforms and accounting software.
  • Law enforcement or regulatory bodies where required by Australian law.
  1. Storage and Security

We take reasonable technical and organizational steps to ensure your personal data is treated securely and protected against unauthorized access, loss, or misuse. Your information is stored securely on encrypted servers and password-protected business systems.

  1. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, or to request that we correct any inaccuracies. You can also request that we permanently delete your data from our systems. To do so, please contact us using the details below.

  1. Contact Us & Complaints

If you have any questions about this Privacy Policy, wish to update your data, or want to make a complaint regarding a breach of your privacy, please contact us at:

  • Business Name: Trusted Painters
  • ABN: 14 601 530 938
  • Email: info@trustedpainters.com.au